Use of simulation software in service industries

  INTRODUCTION   Simulation means imitation of reality. Simulation techniques are widely used in industry for the purpose of capacity & resource planning. Based on the well developed statistical theories, simulation effectively deals with the unforeseen uncertainties in any business. When used proficiently, it enables to determine the fluctuations in many business parameters (like, demand, service time, waiting time, downtime, repair time, etc.,) to desired level of accuracy with specified degree of confidence level. With the advent of many simulation software, simulation is gaining ever increasing importance in industry to plan & control the processes effectively .Service industries are different than manufacturing industries in the sense that the former works with more flexibility in the processes. Standardized processes may vary from time to time depending the customer’s requirement. Service industries, in general, employ comparatively less automation, which is one ...